REFUNDS & RETURNS
DIMA Jewels Refunds & Returns Policy
At DIMA Jewels, we are committed to providing you with high-quality, beautifully crafted bracelets. However, if you're not completely satisfied with your purchase, we’re here to help.
Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, the item must:
- Be in its original condition – unused and undamaged.
- Be returned in its original packaging.
- Include any original tags, accessories, or extras that were part of the original shipment.
Returns that do not meet these criteria may not be accepted.
Non-Refundable Situations
- Used or worn items will not be accepted.
- We do not offer refunds or replacements for bracelets that break or become damaged due to wear and tear or misuse after delivery.
Damaged on Arrival
If your bracelet arrives damaged or defective, we will offer a free replacement. Please notify us within 7 days of receiving the product, including clear photos and your order number.
Each case will be individually reviewed by our team. While we follow general guidelines, we understand that every situation is unique, and some cases may still qualify for replacement even if they fall outside the standard criteria.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was received in a damaged or defective condition.
How to Start a Return
To begin a return or replacement request, please contact our support team at support@dimajewels.com with:
- Your order number
- A brief explanation of the reason for return
- Photos, if applicable
We will guide you through the next steps.
Welcome to DIMA Jewels, where the essence of summer, the sea, and cherished memories intertwine. Founded in 2023 in Norway, our brand captures the spirit of adventure and the thrill of living life to the fullest.
At DIMA, we craft jewelry that embodies the energy of sun-soaked days and the tranquility of ocean waves. Each piece is a testament to seizing the moment and creating unforgettable memories.
With a thorough attention to detail, we select only the finest stones to ensure enduring quality. All bracelets are designed inhouse, and each piece features a unique engraving with our DIMA icon.
Join us in celebrating the joy of summer, the serenity of the sea, and the magic of the moment with DIMA. Embrace the journey, ignite your spirit, and treasure each moment with us.
